An order can be canceled in whole or in part as long as it has not been dispatched from the warehouse. Once your order's shipment has been confirmed, it cannot be canceled or modified.
Orders that are in a "Pending" status can be canceled by you by connecting with us through the website in the "My Account" section, by calling us, or via email within a maximum period of 24 hours.
If the payment has already been made and the order has not yet been dispatched or handed over to the shipping service, you can request the cancellation by calling us at +1 (829) 646-1671 or by sending us an email to email@example.com.
If you are not entirely satisfied when you receive your purchase, you can return it without unsealing or opening it within its original packaging (if applicable) and with the purchase invoice, within 30 days.
The presentation of the invoice is essential for all exchanges and returns.
After the initial 30 days from the invoice date, the ITBIS (Value Added Tax) is not refundable or credited due to a change of mind.
The product must be in perfect condition; the manual, packaging, and barcode must be in perfect condition (if applicable); and if it includes additional accessories, they must be complete.
A credit note or coupon with a validity of 90 days will be issued, which can be used for future purchases.
If the customer decides not to accept the merchandise, we will proceed to return the merchandise and void the credit note or coupon, and we will issue a refund if payment methods that allow for refunds were used. If this occurs with shipments outside the free shipping area, the refund will only be for the merchandise net amount. We retain the shipping cost in this refund.
The refund will be processed within a period of 20 to 90 days. It only applies to purchases made without a fiscal receipt.
Returns of merchandise on special promotion or any other type of offer are not accepted.
The following terms apply to all shipments made within the Dominican Republic.
The prices published on this site DO NOT include shipping costs within the Dominican Republic unless explicitly indicated by a specific item or promotion. Product prices may change at any time without prior notice, and promotions from other sources cannot be combined with those presented on this site.
The customer agrees to provide a valid and easily locatable address within the Dominican Republic where the order can be delivered. In case the customer provides an address that cannot be located by the shipping service, any additional costs will be covered by the customer.
All shipments made by us and our providers are properly packaged. In case your order is delivered with physical damage by the shipping service, you should add a note to the receipt or copy of the invoice when signing it, indicating that the package shows signs of mishandling (e.g., open, damaged, punctured, wet, etc.). Without this note, you are accepting the package in good condition. If the shipping service employee does not allow you to note on the delivery receipt or copy of the invoice, you should NOT accept the package.
If you suspect that the box being delivered to you does not contain what you purchased, either due to its weight or the size of the packaging, you should not accept it and explain the reasons to the employee. You must immediately report this to us to clarify your order.
Once you or someone at the delivery address has received the package, you have 24 hours to report any anomalies, whether due to physical damage or missing items in your order. After this period, no exchanges or claims will be processed.
Our product shipping coverage is limited to the Dominican Republic only. We do not make international shipments from the Dominican Republic. We have authorized distributors in the following countries, DISTRIBUTORS LINK. We deliver to all areas where there is coverage through the logistics or transportation companies with which we have service. Deliveries made through these companies depend entirely on their individual conditions, as well as the weather conditions and risk areas of each entity.
We cannot process orders with incomplete delivery addresses or special agreements with other logistics, transportation, and courier companies.
The shipping cost applies to orders to be delivered anywhere in the country, which is RD$200.00 per package in your order. (AJUSTAR EL VALOR PARA USA)
Once your order is processed and if the items are in stock, your products will be sent at the latest on the next business day (Monday through Friday). If you are in the Metropolitan Area or the Interior, they will arrive at your destination within a period of 4 to 5 business days.
Welcome to gingermilknaturalcare.us, operated by Gingermilknaturalcare LLC. This website has been designed to provide access to the public for information about the various products and services offered by Ginger Milk Natural Care, with a registered address at Calle Francisco Prats Ramírez no.615, Ensanche Quisqueya, Santo Domingo, Dominican Republic, and contact numbers +1 (829) 646-1671.
This policy only applies to the information collected from this website and does not apply to any other business activities of Gingermilknaturalcare.do and/or GRUPO CGAR SRL. By accessing and using our website, you consent to the collection, maintenance, and use of this information by us. If you do not agree with the terms of this policy and do not accept the collection, use, and maintenance of information as described in this policy, you must immediately leave the website.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
By collecting your personal information, our goal is to provide you with a more personalized experience. This information enables us to offer services and features we believe can meet your needs. Users can browse our website without providing personal information, but once you provide this personal information, you are no longer anonymous to us.
We collect and store:
- Personal Identification Information
- Automatic Information
Personal Identification Information: This information tells us who you are, your first and last name, your address and zip code, your email address, phone number, your hobbies and interests, and/or information related to your purchases. We may collect your information when you register on our site, subscribe to our newsletter, purchase products on our site, participate in a survey or contest, submit a refund or request a coupon, or if you voluntarily provide information (e.g., through our "Contact Us" webpage or in connection with ratings, comments, advice requests, suggestions, testimonials, or any user-generated content such as photos and/or videos). You can choose not to provide us with personal identification information. However, if you do not provide this information, you will not be able to participate in a contest or contest, and we may not be able to respond to your "Contact Us" query, send you our newsletter, and/or process your refund or coupon request. We may use the personal identification information we collect to process a refund, coupon, or other request you have made, notify you of offers, contests, and sweepstakes, send you our newsletter, or market Gingermilknaturalcare.do products and services (or those of affiliated companies or marketing partners) by email, postal mail, and other methods.
Automatic Information: This information is automatically collected by our web server (which may be hosted by a third party) or by third-party services (like Google Analytics) that your web browser makes available when you visit our site. Automatic information is generally not associated with personal identification information, but if it is, it will be treated as personal identification information. We receive and store certain types of information each time you interact with us. This includes HTML "Cookies." A "Cookie" is a small amount of data sent to your browser from a web server and stored on your computer's hard drive. Cookies provide a way for websites you visit to track your patterns and preferences online. Among other things, cookies help us identify returning users and customize our services to a user's needs.
By understanding what areas of the site a user visits, cookies allow us to present information, products, and special offers that may be of interest. Gingermilknaturalcare.do may also use "Flash Cookies," which track a person's internet use on websites and are not deleted or controlled by users in the same way as standard HTML cookies. In addition to cookies, for each site visitor, our web server automatically recognizes and/or collects certain information, such as the domain name, IP address, computer type, web browser type, screen size and features (e.g., color, resolution), operating system, city, state, and/or country in which you are located. An "IP Address" is a number assigned to your computer when you connect to the Internet. We may also collect information about your internet browsing history (e.g., the site you visited before accessing our site, the search engine and search terms you used, and information about your prior visits to our site), the duration of your visit, the pages you viewed, your Internet service provider, your language settings on your computer, and certain software (e.g., Java support). We may use this information for system administration purposes, to improve the design and content of the website, and/or to allow us to customize your online experience. We may also use this information in the aggregate to analyze website usage and evaluate website traffic.
When you unsubscribe as a registered user of GingerMilkNaturalCare, it will delete all the information it had from you. You can also request this through our email: firstname.lastname@example.org.
You can request access to the personal information you have stored with us, receive a copy of it, update, modify, delete it, or limit its use. Just send us an email or fill out our RGPD form. You can also correct and/or update your personal information by configuring your account or website. You can delete your personal information by deleting your account entirely. We will respond to your requests in a reasonable time frame.
HOW DO WE SHARE THE INFORMATION WE COLLECT?
We use your personal information to process your requests, improve website features, and communicate with the user. We may also use your personal information to personalize our website, direct ads or promotions that may interest you, and analyze aggregated user data to improve our services.
IS COLLECTED INFORMATION SECURE?
Information transmitted over the Internet and/or stored on Internet-connected systems is not 100% secure. As a result, we do not guarantee the security or integrity of such information. We will not be responsible for the disclosure of any information due to transmission errors or unauthorized acts by third parties.
DO I HAVE ANY OPTIONS REGARDING COLLECTED INFORMATION?
You can choose not to provide any personal information.
LINKS TO OTHER WEBSITES
Data Transmission Security Policies for Credit Card Information
As part of the service application process through https://gingermilknaturalcare.do, the customer agrees to provide their credit card details. By doing so, they understand, acknowledge, and confirm that the credit card details provided are accurate and declare that they are the cardholder of such card and are not using a credit card obtained illegally.
Our portal does not store credit card information; instead, we use third-party payment processors that handle the entire process.
The only information that passes from our database to the third-party platform is the owner's data, email address, and the total amount to be paid.
Credit cards are processed by the Azul payment system of Banco Popular Dominicano, so our system does not handle their information.
Permanent Address / Main Headquarters GINGER MILK NATURAL CARE
353 Franklin Ave Local 352, Belleville, NJ 07109, EEUU.
These are the Terms and Conditions that regulate the contractual relationship for the purchase of products that gingermilknaturalcare.do offers on its Online Store.
gingermilknaturalcare.do is a website operated by Ginger Milk Natural Care Company. Throughout the site, the terms "we," "us," and "our" refer to gingermilknaturalcare.do and/or Ginger Milk Natural Care Company. The purpose of these Terms and Conditions of purchase is the supply by gingermilknaturalcare.do of the products offered on its Online Store, in exchange for financial consideration. They are also intended to regulate all sales of products and provision of services made by gingermilknaturalcare.do and/or Ginger Milk Natural Care Company in the Dominican Republic, whose buyers are legal entities or individuals who intend to use the products for personal, professional, or commercial purposes. By accessing our portal, the customer commits to respecting the Terms and Conditions, as well as the usage rules stated therein.
When visiting our site, these Terms and Conditions, along with your order confirmation, constitute the contract between gingermilknaturalcare.do and the customer for the supply of products. No other Terms and Conditions shall apply. The customer will be considered to agree with the general conditions provided in this text from the moment they accept that they have read and agreed to these Terms and Conditions. These Terms and Conditions apply to all users of the site, including, among others, users who are browsers, suppliers, customers, merchants, and content contributors.
Any purchase made through gingermilknaturalcare.do necessarily implies the customer's unconditional acceptance of the general contracting conditions presented here, in force on the date of the corresponding order, the content of which they declare they are aware of.
Purchase and sale contracts shall be concluded on the date of the buyer's receipt of the order confirmation sent by gingermilknaturalcare.do.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new features or tools added to the current store shall also be subject to these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
gingermilknaturalcare.do and Ginger Milk Natural Care Company reserve the right to modify these general terms and conditions of product sales and service provision at any time.
All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other materials ("Content") is owned or licensed property of gingermilknaturalcare.do and/or Ginger Milk Natural Care Company or its suppliers or licensors and is protected by copyrights, trademarks, patents, or other proprietary rights. The collection, arrangement, and assembly of all content on the site are the exclusive property of gingermilknaturalcare.do and/or Ginger Milk Natural Care Company and are protected by Dominican and international copyright laws. Ginger Milk Natural Care Company, its suppliers, and licensors expressly reserve all intellectual property rights for all content.
ONLINE STORE TERMS
By accepting these Terms and Conditions, you represent that you are at least the age of majority in your state of residence or that you are the age of majority in your state of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate the laws of your jurisdiction (including, among others, copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of our Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve: (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer through networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
LICENSE AND ACCESS
gingermilknaturalcare.do grants you a limited license to access and make personal use of this Site and the Content for non-commercial purposes, and only to the extent that your use does not violate these Terms and Conditions, including, but not limited to, the prohibitions listed under "ILLEGAL OR PROHIBITED USE" in these Terms and Conditions. You may download, print, and copy the Content for personal and non-commercial use, as long as you do not modify or alter the Content in any way, delete or change any copyright or trademark notice, or violate these Terms and Conditions in any manner. Accessing, downloading, printing, publishing, storing, or otherwise using the Site or any Content for any commercial purpose, whether on your own behalf or on behalf of a third party, constitutes a breach of these Terms and Conditions. The site is designed for use by individuals aged 13 and older. If you are under 18, you may use this site only with the involvement of a parent or guardian.
ILLEGAL OR PROHIBITED USES
The Site may only be used for lawful purposes, in accordance with the terms of the license granted in these Terms and Conditions. As a condition of using this Site, you warrant to gingermilknaturalcare.do and Ginger Milk Natural Care Company that you will not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions, either on your own behalf or on behalf of third parties.
YOU MAY NOT:
Use the site or its content for any commercial purpose, including any collection or use of any product listings, descriptions, or prices; downloading, copying, or transmitting any content for the benefit of any other merchant; use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the site other than the search engine and search agents provided by gingermilknaturalcare.do or generally publicly available browsers; frame or use framing techniques to enclose any part of the site without the express prior written consent of gingermilknaturalcare.do; use any data mining, scraping, data harvesting, or other data extraction tools, or create a database by systematically downloading or storing the site content, or otherwise scrape, collect, store, or use any content, product listings, descriptions, prices, or images except pursuant to the limited license granted by these Terms and Conditions;
Use any meta tags or any other "hidden text" utilizing gingermilknaturalcare.do's and/or Ginger Milk Natural Care Company's name or trademarks; impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the site, or express or imply that we endorse any statement you make; use a shopping agent to conduct transactions on the site; engage in fraudulent activities on the site; violate or attempt to violate the security of the site, including, without limitation: (i) accessing data not intended for you or logging onto a server or an account that you are not authorized to access; (ii) trying to change the behavior of the site; (iii) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures; (iv) attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the site, overloading, "flooding," "spamming," "mailbombing," or "crashing;" (v) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting; or (vi) forging communications on behalf of the site (impersonating the site) or to the site (impersonating other users);
Send unsolicited or unauthorized email on behalf of gingermilknaturalcare.do, including promotions and/or advertising of products or services; tamper with the site or use or attempt to use any device, software, routine, or data that interferes or attempts to interfere with the working or functionality of the site or any activity being conducted on the site; use the site to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including others' privacy rights; collect or store personal data about other users of the site; restrict or inhibit any other person from using the site (including, without limitation, by hacking or defacing any portion of the site); use the site to advertise or offer to sell or buy any goods or services without the express prior written consent of gingermilknaturalcare.do; reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes any portion of, use of, or access to the site; modify, adapt, translate, reverse engineer, or decompile any part of the site; or remove any copyright, trademark, or other proprietary rights notices contained on the site or on materials originating from the site.
You may be required to register on gingermilknaturalcare.do to access certain services or areas of the Site. With respect to such registration, we may refuse to grant you the username you request. Your username and password are for your personal use only. If you use the site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to gingermilknaturalcare.do, including those set forth in these Terms and Conditions, gingermilknaturalcare.do and/or Ginger Milk Natural Care Company reserve the right, at their sole discretion, to cancel your account, deny you service, or cancel orders.
Your subscription with gingermilknaturalcare.do is personal to you, and you may not assign or transfer your subscription, or any of its benefits, to any third party without the authorization of gingermilknaturalcare.do.
If any issue arises with your subscription account, shipping address, or related payment information that gingermilknaturalcare.do and/or Ginger Milk Natural Care Company cannot resolve, we will notify you through the email address associated with your subscription, and your subscription order will be canceled. No further subscription orders will be sent until the issue is resolved. Even if a particular subscription order is canceled, your subscription to gingermilknaturalcare.do will remain in effect, and gingermilknaturalcare.do will attempt to process the next subscription order based on the delivery frequency you have chosen.
If you wish to change or cancel your subscription, you can do so at any time in "My Account" on gingermilknaturalcare.do. Your subscription will remain in effect until it is canceled. To avoid additional shipments of a subscription order or to modify it, you must cancel or change your subscription before the next scheduled order is processed.
If you wish to purchase any product or service made available through the Site (each purchase, a "Transaction"), you may be asked to provide certain relevant information for your transaction, including, but not limited to, your credit card number, credit card expiration date, billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER FORM OF PAYMENT used in connection with any transaction. By submitting this information, you grant gingermilknaturalcare.do and/or Ginger Milk Natural Care Company the right to provide such information to third parties for the purpose of facilitating the completion of transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any transaction.
All descriptions, images, references, features, content, specifications, and prices for products and services described or represented on the Site are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. Inclusion of products or services on the Site does not imply or warrant that these products or services will be available. It is your responsibility to know and comply with all applicable local, state, federal, and international laws (including minimum age requirements) with respect to receiving, possessing, using, and selling any item purchased from this site. By placing an order, you declare that the products ordered will be used only in a lawful manner. gingermilknaturalcare.do reserves the right, with or without prior notice, to do one or more of the following: (i) limit or discontinue the availability of any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) prevent any user from making or completing any or all transactions; and (iv) refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including, without limitation, all shipping and handling charges. Additionally, you remain responsible for any taxes that may be applicable to your transactions.
gingermilknaturalcare.do does not offer additional discounts on large orders of a single item or on large orders of many individual items. Additionally, we reserve the right to limit the quantities of orders placed by the same account, the same credit card, and orders using the same billing or shipping address. You will be notified if these limits are applied.
AVAILABILITY, ERRORS, AND PRINTS
If an item is out of stock, gingermilknaturalcare.do may, at its sole discretion and at no additional cost to you, substitute another item for the out-of-stock item if gingermilknaturalcare.do and Ginger Milk Natural Care Company, at its sole discretion, determines that the same brand and product is available in a form that is of equal or greater value, for example, a larger quantity, which comes with a sample, or with upgraded product packaging.
Acknowledgment of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. gingermilknaturalcare.do makes a conscientious effort to describe and display its products and services accurately on the Site. Despite these efforts, a small number of items on the site may have an incorrect price, inaccurate description, or are unavailable, and we may experience delays in updating the information on the Site and in our advertising on other sites.
As a result, we cannot and do not guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability, and services. gingermilknaturalcare.do reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconvenience. As part of our shipping procedures, we verify the availability and price before an item is shipped. If the correct price of an item is lower than the price stated, payment will be made at the lower amount, and the item will then be shipped. If the correct price of an item is higher than the stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we will cancel the order and notify you of such cancellation by email. Please see our pricing policy for more details.
CONVERSION RATE FOR PAYPAL USE
We reserve the right to apply our DOP to USD conversion rate according to our business rules and financial conditions. This rate will vary according to fluctuations in our company's treasury and the demands of the country's financial indicators. These conditions are handled in the form of indexations, and both are reflected. These fluctuations indicate the recommended rate to use each day. We provide customers with advance notice before making their purchase so they can analyze the rate and make their calculation before executing their purchase. If the customer proceeds to purchase, they would be accepting the payment and processing conditions we have presented.
If you are not completely satisfied with your purchase, you can return it in accordance with the return policy. The return policy is incorporated into these Terms and Conditions in its entirety.
If you have any questions, concerns, or suggestions about Ginger Milk Natural Care Company or your use of the Site, please contact us. For more information, please call us at +1 (829) 646-1671
TERMS AND CONDITIONS FOR DISTRIBUTORS
• Prices are for points of sale in the Dominican Republic only.
• Payment for the merchandise must be made in cash; after the third purchase, you may request credit, subject to evaluation by accounting (15-30 days).
• Minimum purchase of RD$12,000 pesos is required to be considered a distributor of the brand and obtain our wholesale prices.
• Returns of merchandise are not accepted once they have been duly received.
• Payment must be made before the merchandise is delivered.
• Payments via bank transfer, deposit, and credit/debit cards are accepted.
• After placing your order, the delivery time is 2 to 4 business days (subject to variation by the transport agency).
To be a point of sale for our brand, you must comply with the established price for the customer; otherwise, you cannot distribute our products.
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
GINGERMILKNATURALCARE considers it essential that you have control over your Personal Information. Under the current privacy regulations worldwide, GINGERMILKNATURALCARE is taking steps to allow you to access your Personal Information, receive a copy of it, update it, modify it, delete it, or limit its use by us.
Before complying with your request, we may ask for additional information to confirm your identity and for security purposes. We reserve the right to charge a fee if permitted by law (for example, if your request is unfounded or excessive).
You have the right to file a complaint with the local data protection supervisory authority (but we recommend that you contact us first).
If you are a GINGERMILKNATURALCARE user and want to receive a copy of the Personal Information stored with us, access it, and/or request corrections (whether for your own or your users' information), or if you want to request a list of Personal Information (if applicable) related to you that we have disclosed to third parties for direct marketing purposes, please follow the instructions you will receive via email when making your request (email@example.com). You can also send your request by postal mail to GINGERMILKNATURALCARE, Calle Francisco Prats Ramírez no. 615, Ensanche Quisqueya, Santo Domingo, Dominican Republic, and contact us at +1 (829) 646-1671. We will take all reasonable steps to promptly fulfill your request (unless we need more information from you to comply with it), subject to legal and other relevant considerations.
Please note that permanently deleting your GINGERMILKNATURALCARE account erases all your Personal Information from GINGERMILKNATURALCARE databases. Once this process is completed, you will not be able to use any of your GINGERMILKNATURALCARE services, and your account and all your data will be permanently deleted, so GINGERMILKNATURALCARE cannot restore your account or recover your data in the future. If you wish to contact our technical support channels in the future, the system will not recognize your account, and technical support agents will not be able to locate the deleted account.