Política de reembolso

If for any reason you are not satisfied with your purchase, you may return the order for a full refund within 15 days after receiving the products (except for Sale Items and Bundles. Please note that, in case of damages during transit, we will need pictures of any damaged products).

At this moment, we can only accept returns within the United States. We are unable to process returns for orders that are not directly purchased on gingermilk.store
To return your products, please contact our Customer Care with your Order Number at: hello@gingermilknaturalcare.com - we will provide you with a return label and confirm the exact next steps.

If you are returning an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance at your expense.

SALE ITEMS & BUNDLES
Please note that Black Friday and Cyber Week, Sale Items and Bundles are non-refundable.

EXCHANGES
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@gingermilknaturalcare.com and we will arrange it.

MISSING PRODUCTS
Most orders are delivered within 5 working days. If your order is taking longer and you believe your items may have been lost in transit, please notify us within 20 days of your order date. If our tracking system indicates they have not been delivered, or have been lost in transit you will be eligible to apply for a refund or replacement.

If our tracking system indicates your items have been delivered safely we unfortunately can not offer refunds or exchanges.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@gingermilknaturalcare.com